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J0004 : Customer Success Lead
Own strategic customer outcomes for a portfolio of enterprise accounts, driving retention, growth, renewals, upsell, adoption, and advocacy. Lead and mentor Customer Success Managers while building scalable CS processes and playbooks. Manage executive client relationships, lead large-scale implementations, conduct QBRs and success planning, track key metrics (NPS, GRR, NRR, CSAT), mitigate account risks, and collaborate cross-functionally to improve product and customer value.
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J0003 : Customer Success Manager
Build strong client and internal relationships and deliver client value using worxogo technology platforms
Take ownership of the implementation plan and ensure on time delivery of results of highest quality
Onboard users on worxogo platform and engage with client teams to drive adoption
Desired skills:
Excellent communication skills
Good excel and presentation skills
Should be able to take end-to-end ownership to deliver outcomes
Should have the ability to pay attention to detail
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J0002 : PHP Developer
Assist in developing and maintaining dynamic web applications using PHP and MySQL.
Write clean, well-documented, and reusable code.
Collaborate with senior developers to implement new features and fix bugs.
Participate in code reviews and learn from feedback.
Test and debug applications to ensure optimal functionality and performance.
Work closely with front-end developers to integrate user-facing elements with server-side logic.
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